Part 1 - Knowledge based training and assessment
This section of the course covers the following topics:
- Introduction to wheel clamping and removals
- Introduction to the legislation relating to vehicle immobilising (Private Security Industry Act 2001) and the tools used to immobilise a vehicle
- Signs, lines and enforcement vehicles
- Vehicle registration marks
- Health and Safety
- When to clamp and when to remove vehicles
- Vehicle tow away
- Completing paperwork
- Practical case studies (clamping, removal and paperwork)
- Use of photography
- The payment process
- Procedures for start and end of shift
- Radio operations
- Discretionary parking
- Standards of individual behaviour for vehicle immobilisers and customer care
- Equal Opportunities
- Appeals
Part 2 - Practical scenario based training and assessment
This section of the course covers the following topics:
- Avoiding conflict and reducing risk
- Defusing conflict
- Resolving conflict
- Post incident considerations and learning from conflict